Privacy Policy





1.1. This Privacy Policy, together with our Terms of Use, governs collection, processing and use of Your Personal Information of CoinExtra.


1.2. The purpose of this Privacy Policy is to describe:

a. The types of Personal Information we collect and how it may be used;

b. Our use of cookies and similar technology;

c. How and why we may disclose Your Personal Information to third parties;

d. The transfer of Your Personal Information within and outside of the European Economic Area (“EEA”);

e. Your right to access, correct, update, and delete Your Personal Information;

f. The security measures we use to protect and prevent the loss, misuse, or alteration of Personal Information; and

g. CoinExtra’s retention of Your Personal Information.


1.3. Capitalized terms used in these Terms of Use shall be applied to interpret and construe the terms and conditions of this Privacy Policy.




2.1. We may collect Your Personal Information if You use the Website, open an Account to use the Platform or perform any Transactions on the Platform. The types of Personal Information which we collect may include:


a. Your name;

b. Your photographic identification;

c. Your address;

d. Your phone number;

e. Your e-mail address;

f. Your banking details including account numbers;

g. Your date of birth; and

h. Your trades.


2.2. We will process Your Personal Information only for the purpose(s) for which it has been provided to us.




3.1. We use a browser feature known as a "cookie", which assigns a unique identification to Your computer. Cookies are typically stored on Your computer's hard drive. Information collected from cookies is used by us to evaluate the effectiveness of our Website, analyse trends, and administer the Platform. The Information collected from cookies allows us to determine such things as which parts of our Website are most visited and difficulties our visitors may experience in accessing our Website. With this knowledge, we can improve the quality of Your experience on the Platform by recognising and delivering more of the most desired features and Information, as well as by resolving access difficulties. We also use cookies and/or a technology known as web bugs or clear gifs, which are typically stored in emails to help us confirm Your receipt of, and response to, our emails and to provide You with a more personalised experience when using our Website.


3.2. We use third party service provider(s), to assist us in better understanding the use of our Website. Our service provider(s) will place cookies on the hard drive of Your computer and will receive Information that we select that will educate us on such things as how visitors navigate around our Website, what products are browsed, and general Transaction Information. Our service provider(s) analyses this Information and provides us with aggregate reports. The Information and analysis provided by our service provider(s) will be used to assist us in better understanding our visitors' interests in our Website and how to better serve those interests. The Information collected by our service provider(s) may be linked to and combined with Information that we collect about You while You are using the Platform. Our service provider(s) is/are contractually restricted from using information they receive from our Website other than to assist us.


3.3. By using our Website, You are agreeing that we may use cookies for the purposes set out above.




4.1. Our primary purpose in collecting Personal Information is to provide You with a secure, smooth, efficient, and customized experience. We may use Your Personal Information to:


a. Allow You to open and operate an Account on the Platform;

b. Provide Services of CoinExtra and customer support You request;

c. Process transactions and send notices about Your transactions;

d. Resolve disputes, collect fees, and troubleshoot problems;

e. Prevent and investigate potentially prohibited or illegal activities, and/or violations of our Terms of Use;

f. Customize, measure, and improve Services of CoinExtra and the content and layout of our Website and applications;

g. Deliver targeted marketing, service update notices, and promotional offers based on Your communication preferences; and

h. Verify Your identity by comparing Your Personal Information against third-party databases;

i. Analyse use of our Website;

j. As required for regulatory purposes;

k. Provide You with Information about products and promotions that may be of interest to You, from ourselves and third parties, although only if You have specifically agreed to receive such Information;

l. For market research e.g. surveying our Members' needs and opinions on issues, such as our performance etc.


4.2. CoinExtra may combine Personal Information that You provide and other public Information for verifying purposes. You may always choose not to provide such Information, but if You so choose, certain modules and Services may not be available to You. Personal Information (full name, email address, password, mobile number, date of birth, Your mailing address) will be collected when You register. Additional Personal Information (ID card number and/or passport number, including Your face holding Your IDs) might be required to process further Transactions or to serve You with advanced products and Services.


4.3. CoinExtra will not use Your Personal Information for purposes other than those purposes we have disclosed to You, without Your permission. From time to time we may request Your permission to allow us to share Your Personal Information with third parties. You may opt out of having Your Personal Information shared with third parties, or from allowing us to use Your Personal Information for any purpose that is incompatible with the purposes for which we originally collected it or subsequently obtained Your authorization. If You choose to so limit the use of Your Personal Information, certain features or Services of CoinExtra may not be available to You.




5.1. CoinExtra use the Personal Information for the purposes indicated at the time You provide us with such Information, and/or otherwise for the purposes set out in this Privacy Policy and/or as otherwise permitted by law.


5.2. Within CoinExtra:

CoinExtra may make available the Personal Information that You provide to us to our affiliates, agents, representatives, employees, managers, members, shareholders, all of whom may use Your Information for the purposes disclosed herein. At the time of joining in CoinExtra, these persons will be required to enter into a non-disclosure agreement with CoinExtra to ensure the confidentiality of any Information they receive during and even, several years after their course of employment at CoinExtra.


5.3. With our partners:


a. CoinExtra may share Your Personal Information with our trusted service providers who perform the Services on our behalf. Those companies will be permitted to obtain only a limited Personal Information they need to provide the Services. They are required to maintain the confidentiality of the Information and are prohibited from using it for any other purpose.

b. CoinExtra may also share Your Personal Information with financial institutions, insurance companies or other companies with which we partner or in the case of a merger, divestiture, or other corporate re-organisation.

c. Service providers under contract who help with parts of our business operations. Our contracts will require these service providers to only use Your Information in connection with the services they perform for us, and prohibit them from selling Your Information to anyone else.


5.4. With other Members:


a. You and other Members can choose which Information to share, with the oriented audiences or public.

b. Each Member of CoinExtra is always required:

(i) not to make any unauthorized access, at any time and in any manner, to any Account and Information of other Members;

(ii) not to disclose to any individual or entity; and strive his/her best to keep any Information received by them confidential at any time and in any manner.


5.5. Trusted Third Parties:


c. On some pages, CoinExtra allows You to share Personal Information with third parties, such as social networks like Facebook. In these instances, You are agreeing to the data being shared and the shared data is subject to privacy policies of the third parties. We do not control and do not assume any responsibility for the use of Personal Information by such third parties. For more information about the third parties’ purpose and scope of their use of Personal Information in connection with sharing features, please visit the privacy policies of such third parties.

d. Third party identity verification services aim to prevent fraud. This allows CoinExtra to confirm Your identity by comparing the Information You provide us to public records and other third-party databases. These service providers may create derivative data based on Your Personal Information that can be used solely in connection with provision of identity verification and fraud prevention services.

e. Before sharing Your Information with any third party that is not acting as an agent to perform tasks on behalf of and under the instructions of CoinExtra, CoinExtra will enter into a written agreement requiring that the third party to provide at least the same level of privacy protection as required hereunder.

f. If You establish an Account indirectly on a website or an application of a third party, any Information that You enter on that website or application (and not directly on the Website) will be shared with the owner of the third party website or application and Your Information may be subject to their privacy policies.

g. Any third party which receives or has access to Personal Information shall be required by CoinExtra to protect such Personal Information and to use it only to carry out the services they are performing for You or for CoinExtra, unless otherwise required or permitted by law.

h. CoinExtra will ensure that any such third party is aware of our obligations under this Privacy Policy and we will enter into contracts with such third parties by which they are bound by terms no less protective of any Personal Information disclosed to them than the obligations we undertake to You under this Privacy Policy or which are imposed on us under applicable data protection laws.


5.6. Bitcoin, Ethereum and others blockchains:

A limited Information can be leaked via the blockchains. Please follow the guides provided by according websites for further information. For privacy purposes, members remain anonymous on the websites and are identified only by their chosen screen names.


5.7. Personal Information Accessing:

CoinExtra will not sell, distribute, nor lease Your Personal Information to third parties unless we have Your explicit permission or are required by law to do so in the case of a legal investigation.


5.8. Third Party Advertising and Traffic Analysing

CoinExtra also use third party service providers to optimize advertisements (banners or links) and traffics on our behalf across the internet. These service providers, such as Google Analytics and Alexa Traffic Analyser may collect information about Your visits to the Website and Your interactions with our products and Services as well as Your visits to other websites. In many cases, this information could be useful and be employed for Your interests by our trusted partners.


5.9. M&A

With regard to companies or other organizations that we plan to merge with or be acquired by, should such a combination occur, we will require that the new combined entity follow this Privacy Policy with respect to Your Personal Information. You will receive prior notice of any change in applicable Policy.


5.10. We may share Your Personal Information with law enforcement, data protection authorities, government officials, and other authorities when:


a. Compelled by subpoena, court order, or other legal procedure.

b. We believe that the disclosure is necessary to prevent physical harm or financial loss.

c. Disclosure is necessary to report suspected illegal activity.

d. Disclosure is necessary to investigate violations of this Privacy Policy or our Terms of Use.




We store and process Your Personal Information in data centres around the world, wherever CoinExtra facilities or service providers are located. As such, we may transfer Your Personal Information outside of the EEA. Such transfers are undertaken in accordance with our legal and regulatory obligations.




Occasionally, the CoinExtra Website may provide references or links to other websites (“External Websites”). We do not control these External Websites, third party websites or any of the content contained therein. You agree that we are in no way responsible or liable for External Websites referenced or linked from the Website, including, but not limited to, website content, policies, failures, promotions, products, services or actions and/or any damages, losses, failures or problems caused by, related to, or arising from those websites. External Websites have separate and independent privacy policies. We encourage You to review the policies, rules, terms, and regulations of each website that You visit. We seek to protect the integrity of our Website and welcome any feedback about External Website Information provided on the Website.




You are entitled to review, correct, or amend Your Personal Information, or to delete that Information where it is inaccurate, and You may do so at any time by logging in to Your Account and clicking the Profile or My Account tab. This right shall only be limited where the burden or expense of providing access would be disproportionate to the risks to Your privacy in the case in question, or where the rights of persons other than You would be violated. If You close Your Account on CoinExtra, we will mark Your Account in our database as "Closed," but will keep Your Account information in our database for a period of time described below. This is necessary in order to deter fraud, by ensuring that persons who try to commit fraud will not be able to avoid detection simply by closing their account and opening a new account. However, if You close Your Account, Your personally identifiable information will not be used by us for any further purposes, nor sold or shared with third parties, except as necessary to prevent fraud and assist law enforcement, as required by law, or in accordance with this Privacy Policy.




9.1. We use a variety of security measures to ensure the confidentiality of Your Personal Information, and to protect Your Personal Information from loss, theft, unauthorised access, misuse, alteration or destruction. These security measures include, but are not limited to:


a. Password protected directories and databases;

b. Secure Sockets Layered (SSL) technology to ensure that Your Information is fully encrypted and sent across the Internet securely;

c. PCI Scanning to actively protect our servers from hackers and other vulnerabilities.


9.2. All financially sensitive and/or credit information will be transmitted via SSL technology and encrypted in our database. Only authorised CoinExtra personnel are permitted access to Your Personal Information, and these personnel are required to treat the Information as highly confidential. The security measures will be reviewed regularly in light of new and relevant legal and technical developments.




We retain Personal Information for as long as necessary to fulfil purposes described in this Privacy Policy, subject to our own legal and regulatory obligations. In accordance with our record keeping obligations, we will retain Account and other Personal Information for at least 5 years after an Account is closed.




This Privacy Policy may be revised, modified, updated and/or supplemented at any time, without prior notice, at the sole discretion of CoinExtra. We will notify You of material changes to this Policy by updating the last updated date at the top of the Website, and we will provide You with explicit notice of material changes as required by law. We recommend that You visit the Website frequently to check for changes.




Our Website policies, content, Information, promotions, disclosures, disclaimers and features may be revised, modified, updated, and/or supplemented at any time and without prior notice at the sole and absolute discretion of CoinExtra. If we change this Privacy Policy, will take steps to notify all Members by a notice on our Website and will post the amended Privacy Policy on the Website.




If You have any questions, comments, or concerns regarding our Privacy Policy and/or practices as it or they relate to the Platform, please contact us at the following e-mail address, address and telephone number: